Znuny Open Source Ticketsystem

Hi KlausNehrer,

I will try to download and install again.

Bermelian

Hi, I am installing OTRS 3.2.8 on Centos 6.2. I am having the errors below : Running rpm_check_debug Running Transaction Test Transaction Test Succeeded Running Transaction Installing : 1:perl-Locale-Maketext-Simple-0.18-119.el6_1.1.x86_64 1/30 Installing : 1:perl-Params-Check-0.26-119.el6_1.1.x86_6...

OTRS currently has the iPhoneHandle package, does it has a similar one to support Android phones ?

Is it possible to create tickets/changes from external. If I have a CRM application, is there a way to create tickets into OTRS ? Is there an exposed service which the external application can invoke to create tickets with ?

Thanks Jojo...I have a read on the documentation, but it does not show how to..

Completely stomped. No idea how, do you have a sample screenshot ?

Hi Jojo,

I would like to add custom fields such as

- Type of Change
- Product Channel
- Services Impacted
- Machine Name
- Business justifications
- Groups to Notify
- Related issue/change
- Person conducting the change
;;;;;;;;;
etc

Nelson

Hi jojo,

But, how do i add fields to the template ?

Bermelian

Hi Jojo,

I was able to save the template. But when I tried to edit it, didn't contain anything. Can I add fields and drop downs on the template so that when I select the template it will show the fields I have added ?

Regards,

Bermelian

Hi,

I would like to use the OTRS ITSM module for change request. In CHANGES and then New, there is the Template selection, why are there no templates to be selected ? How do I add or create a new template ??

Regards,

Bermelian

Hi, I am having difficulty trying to configure the Mail filter. I have configured my OTRS to receive incoming emails from Gmail. I have also configured a mail filter to filter incoming emails with Subject equals "Service Request" and move it to a particular queue. But the emails are still ...

Thanks for the replies

Hi There,


I already have a running instance of OTRS on CentOS. I would like to install a new version of it. How should I do it ? How do I tell the installation to use /opt/otrs2 instead of overwriting /opt/otrs ?


Reards,

Bermelian

Thank you very much !!

Some OTRS LDAP features that I wish to verify : • Can it use LDAP groups for permissions? • Do nested groups work? • Does it work with both Security and Distribution groups? • What user info is populated in the software, and is it dynamically updated? • What happens when a user is disabled or delete...

Thanks Crythias, I have another query, do you mine ?

Hi, Actually I have a similar problem, I have created a dynamic field and use it during the creation of ticket, but I cannot see the fields when viewing the ticket. Another concern is that, does the newly created dynamic field will saved in the database ? Does it automatically create a new field in ...

Hello, I have created several QUEUES and GROUPS in OTRS 3.1.7. I have configured each group to below to a certain queues. My issue is that the queues that were created does not appear in the customer "To:" selection drop box when creating a new ticket.The selection only includes Junk, Misc...