Znuny Open Source Ticketsystem

This forum has been really helpful. I am looking for a flat auto close ticket feature that closes all tickets after 72 hours. Whats an easy way to do this?

Thanks ArtJoms thats exactly what i needed.

how would I go about adding a new ticket button and a ticket search field directly into my dashboard. My boss is too lazy to click on ticket then search, he wants one click less. i believe this would be really easy right?

Sweet Ill try to get it working today.

Nope Not there. I have the google customer map opm installed in OTRS and there are no files in /opt/otrs/Kernel/Config/Files or any of the other . I even tried re-installing the opm file again still no files. There were some references to renaming some of the files. Rename what files? from what to w...

1) I have the Google Customer mapping .opm file and I cant tell what to edit. Here it is: (edited out all the base 64 stuff so it would fit in this post) <?xml version="1.0" encoding="utf-8" ?> <otrs_package version="1.1"> <Name>Znuny4OTRS-CustomerMap</Name> <Version>1....

Okay Ill coloborate! I am wanting to use your code but I am having difficulty. I agree with last post. You may not be a programmer but you look like you have been working on this for awhile, you said some of this is pretty straight forward but I need some help. My questions are related to a previous...