Znuny Open Source Ticketsystem

Thank you for the response.

I am at a loss with regards to UPGRADING though. It seems all the paths and commands are for Linux based systems?
You said to ignore certain areas of the file, but the rest doesn't seem relevant either?

Is there no easier way to accomplish the update?

Thank you,

Hi :) New OTRS user here. I have googled left, right and center and haven't found a single "proper" way of Updating OTRS on Windows. There are conflicting methods, from deleting and reinstalling, to overwriting files, to using scripts and I'm lost as what the correct procedure is. So for a...