I have two Events created to notify by email to my clients:
1. Ticket Creation
2. Owner change
However I don't want an automatic article creation when an event notification is sent because the email itself notify. The article type is system-email
Any suggestions?
(I attached screenshot)
Thanks ...
Search found 1 match
- 23 Aug 2012, 20:29
- Forum: Help
- Topic: Disable article creation when Event is sent
- Replies: 2
- Views: 640