Znuny Open Source Ticketsystem

Please if anyone can reply to this post.

Regards,
Durgesh

I am using OTRS 3.1, is there any feature that get popup or generates some alerts. Example: The customer has raised one ticket.. And the Support people locks the ticket and calls the client or emails the client for resolution. Now, the customer / client says that they are doing some activity or they...

Thanks for your prompt response.

I would like to go with this feature, is there any plan or some future integration of this feature.

I would highly appreciate for the information.

Thanks in Advance,
Durgesh

This version used is OTRS 3.1

Thanks
Durgesh

Is there any auto response feature in OTRS 3.1 - 1. Suppose the customer has raised a call, then a ticket is created and the system support team has resolved the problem. This is Ok. 2. Lets say system support team sends a mail to customer confirming that the issue has been resolved and asks the cli...

I am using OTRS 3.1 is there any feature for the drop down / Ajax for Country Selection in Customer Creation.
And if not, is there any alternative through which we can achieve that.

And also would request you to please provide me the Time Zone Details used in OTRS 3.1.

Regards,
Durgesh

The version is OTRS 3.1, so you mean to say is this feature not available in this version ?

The OTRS Version used is 3.1.9.

Regards,
Durgesh

How we can make OTRS send auto replies not only to the From: address but to all cc: addresses and to certain other prefixed addresses?

Thanks in advance.
Regards,

Durgesh