Hi Team,
We are using OTRS Helpdesk 2.4.8.
I want to pre load an attachment in AgentTicketEmail.
An attachment should be added in all the email tickets.
It should be visible in the attachments section of the page.
Any idea with code snippet will be much appreciated.
Search found 3 matches
- 27 Mar 2013, 11:37
- Forum: Developers
- Topic: pre load attachmant
- Replies: 1
- Views: 927
- 07 Mar 2013, 13:26
- Forum: Developers
- Topic: Dashboard customisation
- Replies: 4
- Views: 3134
Re: Dashboard customisation
Hi I have done it. Created the below files to get the work done and a simple query change in the BasicHistorySearch subroutine in Ticket.pm module.: a) a separate module in the path /opt/otrs/Kernel/Output/HTML/DashboardWidget.pm b) a config file under /opt/otrs/Kernel/Config/Files/DashboardWidget.x...
- 12 Sep 2012, 09:07
- Forum: Developers
- Topic: Dashboard customisation
- Replies: 4
- Views: 3134
Dashboard customisation
Hi Team,
I am a new user of OTRS.
I want to show the tickets in dash board which is created by a specific email id.
How can I do it?
Regards,
Jebam
I am a new user of OTRS.
I want to show the tickets in dash board which is created by a specific email id.
How can I do it?
Regards,
Jebam