Znuny Open Source Ticketsystem

My outlook is working fine with out send and receive problem. I have applied same outlook setting in OTRS to my helpdesk email address.

If problem with email service provider then my outlook can't send or receive any emails. But i can send and receive emails after 4 pm with out any problem in otrs.

I am working for indian timings.

Hi, I am getting response from OTRS 3.1.7 only after particular time(After 4 pm). OTRS receive email but not responding in the remaining time intervals. Tried to send email from OTRS but its not going to client but after 4 pm i can send and receive emails and created ticket time show different in OT...

Hi Crythias, I am getting an error while sending new phone/email ticket, autoresponse ticket and closed tickets in otrs 3.1.7 and following are the error details error OTRS-CGI-10 Impossible to send message to: abc@domain.com, . info OTRS-CGI-10 Error sending message error OTRS-CGI-10 SMTP authentic...

Hi Crythias, Auto repsonse problem has been solved. OTRS 3.1.7 installed on Centos 6.3(64-BIT) I am facing problem while receiving new emails, i need to keep on click on fetchmail button to receive new emails into OTRS from my web email. Once email has been received into OTRS then auto response will...

Hi Crythias,

Please find log details - Response::Agent: 0s taken (URL:Action=AdminLog:Nandeesh)

Regards,
Nandeesh

Hi JoJo,

Thanks once again for your reply.

Followed instruction given in pdf regarding auto response configuration, but still OTRS is not sending auto response to received emails.

Regards,
Nandeesh

Hi Jojo,

Thanks for your reply. Can you please let me know how to configure auto response to received emails in OTRS.

Hi Everyone, I am new to OTRS, I have configured OTRS 3.1.7 on Centos Linux system and i able to send and receive emails from the OTRS. Problem is while replying the email from the OTRS, I can see reply option but can not see send option. Request you to provide me the steps to find send icon/option....