Znuny Open Source Ticketsystem

Davis, I've done the install of otrs-3.2.1 and otrs-3.2.7 on Ubuntu Server 10.04/12.04 multiple times without a problem. Here are the steps I follow (using postgres db): 1. Open a root shell: sudo su 2. Change directory to opt: cd /opt 3. Download OTRS 3.1: wget http://ftp.otrs.org/pub/otrs/otrs-3.2...

Well, I have found the addNote in agent notifications in the Admin panel but my agents are not getting emails when I add a note.

My team and I are constantly updating tickets to include notes about a ticket to include serial numbers and asset tags or general knowledge. For example, I have a ticket for our student worker to configure a Mac for an end-user. When I went to deliver this Mac it had needed a bunch of updates after ...

I've been experimenting with this functionality b/c as the IT manager manages my work. I manage the work of our student work. I've been able to create new tickets using the email method and the new phone/email ticket. The new email ticket seems to be good in the position where I also want to send th...

I totally didn't realize that an agent could also be a customer.

Thanks for the help!

My IT Manager is wanting to assign tasking through OTRS. I was thinking that the New ticket feature would work. However, there needs to be a customer. Is the best way to create a user known as (ITdepartment) and have that as the customer? I have enabled responsibility so that my IT manager can go ah...

Nevermind. If you go to /opt/otrs/var and edit the cron files individually to the right path it will work.

I am having this same exact problem. Where and how did you edit the directory location?

After a few days of trial error I have finally got my OTRS instance up and running with Agent/Customer Authorization from my AD in addition with Customer database backend. I'm really enjoying this setup by the way. Nevertheless, here is my problem: I've logged in as a Customer and notice that I have...

I've recently installed OTRS 3.1.10 on Ubunter Server 10.4. I've configured my Postmaster account and can successfully take out emails. When an email has an attachment pdf, or jpg the email never leaves the inbox or becomes a ticket. After a few minutes the CPU will ramp up to a 100% and I will have...