Znuny Open Source Ticketsystem

Hi,
I already renamed the values of Priority and the table Criticality <-> Impact <-> Priority
with Values: 5 Very Low, 4 Low, 3 normal, 2 high and 1 Very high

But the values in table Category <-> Impact <-> Priority
Still are in 1 Very Low, 2 Low, 3 normal, 4 high and 5 Very high,

Can I rename ...

Thanks a lot for your responses.

One more question, in the DB a Table with the name ticket_priority exist, and this table include the values of priority. I need change these values too? or, Just I need rename in Admin Panel?

Hello,
I want know if is possible change the priority order, I mean Now I have "5 Very High, 4 High, 3..." and I want to change for "1 Very High, 2 High, 3..."
And also I know that I need change the Impact and Criticaly too. I was checking but I think that this values are in the Application code, so ...

Hello,

I want to know if exist some manual or instructions to configure a scheduled task to execute the fetch mail, using Cron service in a Windows Installation.
SO: Windows server 2008 Virtual Server
DB: MySQL
WebServer: Apache
Version: OTRS 3.2.2
I have the default installation for windows, I ...

Finally is working, thanks a lot for your help.
Regards

Hello,

Recently we Install OTRS, version 3.2 in a windows server 2008 R2, we used the standar installation with apache and MySQL. And our problem is:
Users can´t login into customer portal, when they try to login are receiving the following error: Session invalid. Please log in again

Cheking the ...

Hi,

When I try to add a new Job in the GenerincAgent I´m receiving the following error:
502 - Web server received an invalid response while acting as a gateway or proxy server.

I´m not sure if I need activate this Option first in the ConfigSyst or if this error is in OTRS installation and IIS.
I ...

Hello crythias

I am now able to see users when logged in as an agent, but the problem now is in the user portal. Changing different schemas, the errors are as follow:

If I set my base DN to
$Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'dc=xxxxxx,dc=net';
The error can be:
If enter in user ...

Hello, thanks for you help,

Finally we can connect OTRs with AD, all users appear in OTRs but unfortunately we can not login.
Probably our configurations is incomplete.

# ---------------------------------------------------- #
# ---------------------------------------------------- #
# #
# Start ...

After reviewing Apache logs, the following error message appears:

ERROR: OTRS-CGI-10 Perl: 5.12.3 OS: MSWin32 Time: Wed Sep 12 18:13:14 2012

Message: First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece

Traceback (1700):
Module: Kernel ...