Znuny Open Source Ticketsystem

Problem solved, was a ldap loop issue.

Best Regards,
Stefania

Hello,
nothing strange on the logs on the admin console. The space available on disk is 22%, I think is enough.


Stefania

Good morning, I'm using otrs 3.1.8 on a SuSE server with db mysql 5.0.26 and I'm facing this issue since yesterday. Some tickets created via POP3 are showed into the dashboard, but cannot be opened in detail view. This tickets have attachments (I've checked that are under the maximum value set) and ...

Hello,
I need to disable the notification sent to agents when the owner for the ticket changes.
How can I do that?

Thanks
Stefania

I've installed the modules to enable pop3s, but when I try to fetch emails I've got this error

Can't locate object method "new" via package "IO::Socket::SSL" at /opt/otrs/Kernel/cpan-lib/Mail/POP3Client.pm

IO::Socket::SSL is also installed.

Can you help me?

S

Hello,
now office365 it's enabled to POP3, we have made tests from our otrs server (with a telnet) and it says that it can connect (attachment 1)
But if I try again on OTRS I got the same message. Maybe it's a problem of port?
How I can set otrs to connect properly?

Thanks
Stefania

And does it works this pop3s with otrs?
How can I indicate the port? Is it ok if I use host : outlook.office365.com:995


Thanks
Stefania

Hello, we have changed our company mail account form Lotus Notes to Office365. With Lotus Notes the email fetch was woring fine but, when I changed the POP3 account using the parameters of office 365 I got this error (when I click on download mails) Backend ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux T...

Yes, i'm sorrey..here they are.

Thanks,
S.

But under the parameter of the date in says '(maximal period from 01/01/2012 00:00:00 to 31/12/2013 23:59:59)', maybe it's a bad configuration.

Hello,
how can I create a dashboard in which are visualized only tickets that are in a queue? Which parameter I need to add in the Frontend::Agent::Dashboard that I have created?

Thanks,
S.

Hello,
thanks for your fast answer, but I'm using a filter on the closing date that is only of one month between 01/01/2014 and 31/01/2014. It gives me the same error.


S.

Hi, I'm using OTRS 3.1.8 and I've got a problem that rised with the new year. If aI search a ticket, that I know that exists(because I found it into the db), that hass been created after 01/01/2014 it doesn't give me any result. And the same happens using Statistics module, when I run one of my stat...

Hello, I need to add the name of the agent who perform the action 'Close' in the body of the note (like I can do in notification) I've tried to add the parameters <OTRS_CURRENT_*> in Sys Config Ticket -> Frontend::Agent::Ticket::ViewClose --> Ticket::Frontend::AgentTicketClose###Body (where I can se...

Hi, after that fetchmail was working for more than 6 month today I've got this error in Log: Can't create PID PostMasterMailbox, because it's already running. I think it was caused by a mail that was too big, so i've done some stuff that I found on the internet like check if I have more than one pro...

Thanks, I've missed this step.
Do you know if there is a template to develop this interface?

Thanks
S.

Hello, I'm tring to use web services of OTRS, in order to integrate to another system, but I'm facing a problem. I want to use OTRS as a requester, I followed the admin manual and set: - the Endpoint as the location of the remote system wsdl: 'http://host:port/rpc/soap/system-v2?wsdl' - the Namespac...

Hello, I'm using OTRS in different languages and we found that for some agent users, when they are tring to create a new phone or email ticket they get the error 'Error during AJAX communication'. It happens for two spanish users when they try to select the queue and the service while creating a tic...

Yes, I've made it with genericaagent.
Thanks

Hello, when an agent unlock a ticket, in the field 'agent' still remain his name. I need that, when a ticket is unlocked or for example the agent change the queue for the ticket, in the filed in which there is his name the sysem will automalically set again 'root@locahost'. Is there a way to do this...

Has anyone a solution for this?

Thanks
Stefania

Hello, i've created a custom xml file to add in the dashboard a view with the list of nome specific tickets, and this is the code: <otrs_config version="1.0" init="Application"> <ConfigItem Name="DashboardBackend###0121-TicketAlert" Required="0" Valid="1&...

We have solved the problem with a workaround.
We use a generic agent that associate a 'fake' SLA to all the tickets that are in a pending state, and than another one that reset the original situation.

Thanks,
Stefania

Hello, I have the same problem with the 'pending reminder' state. Actually I have set the SLA for ticket, but I want that the escalation notification are not send when the ticket is in a pending state. How can I stop the escalation time counter when an agent set the ticket to 'pending reminder'? Tha...

Dunno how, but now it' works.
Thanks

Thanks, I've changed the parameters and set both to 'uid', but it still gives another error: 'Login failed. Username or password incorrect'
I've tried to search this custmer that can't login in the users tab but they aren't there.

I think it could be another problem.

Stefania

Hello, I have a problem with the authentication of some customers in OTRS v. 3.1.8. I've made the LDAP configuration with this parameters # Customer Authentication: Uso LDAP $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP'; # Customer Authentication: Hostname/IP $Self->{'Custom...