Znuny Open Source Ticketsystem

I didn't send, i create another "Ticket Type" and the information "First Response Time" and "Solution Time" are both not appearing.

It was not solved, the ticket was created in the moment...

Hi...i'm new working with OTRS, and I'm having a difficulty: I want to display the information of "First Response Time" and the "Solution Time", but it's not working for my ticket types. When i use the type : "Incident" ticket type what was comming with the installation...