Znuny and ((OTRS)) Community Edition

Pueden revisar viewtopic.php?f=53&t=14242

¿La modificación fue realizada directamente al archivo ZZZAuto.pm o a través del menú Admin->SysConfig?

Sugiero que lo haga por allí y pruebe de nuevo .

I need to make calculations for old tickets, so the use of trigger is not an option in my case. I created an stored procedure that uses new tables. These tables must have the data for calendars, any changes in OTRS calendars configurations must be replicated to these tables (this is a tedious duty)....

Hello:

Please see viewtopic.php?f=53&t=14242

Hello: I have been doing some queries with the following logic: 1. Create tables to store calendars and working hour per calendar 2. Populate data into these tables with the same configuration of calendar and working hours in OTRS files 3. Calculate starting and ending dates for each state for each ...

Hello, How can I use your query in order to calculate the duration of each ticket state but in working hours? Any idea to integrate your query with files with calendars´configuration? May be using static stats in OTRS (http://doc.otrs.org/3.1/en/html/stats-managing-the-stats-module-by-the-sysadmin.h...

Thanks for the links,

I found two workarounds:
Downgrade perl package IO::Socket::SSL to version 1.68.
Use IMAPS instead of POP3S and SMTPS

Hello, I installed OTRS 3.1.10 using differents servers for application and database. When I go to Admin-"PostMaster Mail Accounts" and select "Fetch mail" I got "Internal Server Error" from Apache and the log of Apache contains: [[Tue Oct 02 02:37:18 2012] [error] [cli...