Znuny Open Source Ticketsystem

Got it, it worked
Thank you very much

crythias wrote:"Yes" and "not really".
Can you? Yes.
Should you? ... not really. but if you must, change the field to input type=hidden.

Could you please tell me where exactly do I do that?

Thank you

Hello
Can you hide or delete the CustomerID field when an agent creates a new ticket?

Thank you

Problem got resolved - the thing was that OTRS generated a ticketID which was created incomplete in the database - the id 36536 existed in the table but it's key was corrupted somehow. So I made c copy of the table with the initial data, emptied the old table and copied the data back in the new table.

This is what I'm getting in the log file when I'm trying to create a ticket: [Fri Mar 1 10:40:45 2013][Error][Kernel::System::DynamicField::Backend::ValueSet][434] Need ObjectID! [Fri Mar 1 10:40:45 2013][Error][Kernel::System::DynamicField::Backend::ValueSet][434] Need ObjectID! [Fri Mar 1 10:40:45...

I don't know if this makes any difference but the Ticket::NumberGenerator was set to its default value (DateChecksum) when I started getting the error and I only changed it after reading a post on the forum.

I'm using AutoIncrement on Ticket::NumberGenerator and the value of Ticket::NumberGenerator::MinCounterSize is set to 5
I didn't change anything in the system before getting this error but it's odd to just get this error out of the blue.

How can I check that?

Help needed urgently please!!! =================== Whenever our agents are trying to create a new ticket it gives them the error: Error Message: Need TicketID! Backend ERROR: OTRS-CGI-10 Perl: 5.12.3 OS: MSWin32 Time: Thu Feb 28 08:17:20 2013 Message: Need TicketID! Traceback (1540): Module: Kernel:...

But that dynamic field (Date / time that I've created )is not displayed in Stats!! Oh? I'm pretty sure you can add Dynamic fields. But they don't count for anything but logging... I know you can add Dynamic fields, but the thing is this particular one does not appear in Stats probably because it's ...

the date&time displayed is from the time the ticket was created Yes, pretty much. It will ignore the dynamic field create a report in which to see the ticket creation time that I chose from the Date / Time field Sure, just choose that dynamic field in the report. But that dynamic field (Date / ...

I've added a Date / Time dynamic field [img] date_time.JPG [/img] but after the ticket is created the date&time displayed is from the time the ticket was created even though I chose a different time and date. What I need is to be able to create a report in which to see the ticket creation time t...

crythias wrote:viewtopic.php?f=53&t=16009#p64539

Thank you for the help!

I will create 4 drop down fields as follows: Category Product type Range Product code What I need is each field selection to depend on the first selection of the previous field...I don't know if I made myself clear For ex : when the agent chooses from the drop down field Category I need the next fie...

yuri0001 wrote:On first screenshot - Key - any name.
On second - Key - Dynamic field NAME, Content - 0(not display),1(display),2(display, mandatory to fill)

Thank you very much for the help, it works now

You need to create two dynamic fields, type - dropdown. After it you need to activate them in SysConfig in SysConfig in Ticket -> Frontend::Customer::Ticket::ViewNew - Ticket::Frontend::CustomerTicketMessage###DynamicField . This placed this new fields bottom of create ticket form. If you want to p...

Hello I'm new to OTRS and i've searched the forum for what I need to do and couldn't find it. What I'm trying to do is create 2 dropdown fields in the "Create NewPhone Ticket". I want it to be before the Text field and to be like: the first dropdown field name - Purchase Channel with the d...