Znuny Open Source Ticketsystem

Hello! After I switched my TicketIndexModule from RuntimeDB to StaticDB my searchresults for certain strings are acting weird. I've rebuilt the FullTextIndex and the TicketIndex. Search string in questions is: Country: NOR When doing a full text search or searching using the filter "Body" ...

Hello! One of our departments who's recently been migrated into our otrs appliance has requested a feature to delay an outgoing e-mail to be sent at a specific time (i.e. end of the month, or one year from now). Still researching the details but what I've understood is how they currently manage by d...

Dear OTRS Community, *edit* Running OTRS 3.2.1 in a linux environment We have been testing OTRS configurations back and forth for a while now, and we thought we had it all figured out. However there seems to have been a flaw in our configuration plan. We have multiple queues and multiple inboxes. E....

Hello! We've just installed OTRS 3.1.10 and we're having some trouble with the attachments. (using POP3S) If I send a new e-mail to OTRS with an attachment the mail is picked up correctly by OTRS with the attachment, however If I send a follow up e-mail to an already opened ticket with an attachment...

Hello! We're in the middle of configuring OTRS 3.1.10 and my question is: Can I somehow get a ticket number for a phone ticket before "submitting" it? Sometimes there's a lot of writing to do when a customer has a complex problem, and having the customer on the phone is only stressful for ...

Thank you, consider this post solved

I simplified my search query and suddenly i found loads of related results, I'm terribly sorry for this!

Dear jojo,

Will this affect any other areas?

Thank you for your swift reply!

I'm in the middle of assessing whether we can use OTRS for our organisation or not. My current experiences are nothing but positive and the strong community is really a fresh breeze from other trouble ticket systems we have previously used where discussion is sparse. My current issue is the e-mail r...