Znuny Open Source Ticketsystem

Dear team, when we start the OTRS Service, getting the error saying "this application has failed to start because perl58.dll was not found. Re-Installing the application may fix this problem". We uninstall and installed many times, still we have the same issue. We are using OTRS 3.1 and ap...

Previously i have created the OTRS-ID with the same mail id (swathi_vinjam@mahindrasatyam.com). Its worked.
By mistake, i have disabled that mail id...from that time onwards am not able to create OTRS-ID for that particular id only.

Yes, I have tried forgot password also. Getting the below error

"The password for this OTRS-ID cannot be changed. Please get in touch with our support team (support@otrs.com)"

Dear Team, I am unable to create a OTRS-ID using the mail id " swathi_vinjam@mahindrasatyam.com". Getting the below error. This OTRS-ID cannot be registered. Please get in touch with our support team (support@otrs.com). Please enable my mail id (swathi_vinjam@mahindrasatyam.com) Thank You,...

Dear team, I have created a new ticket as a Customer in Junk. I didnt get any notification mail to my mail id (swathi_vinjam@mahindrasatyam.com) I have logged into index.pl as a agent with admin credentials, and trying to giving a reply from my created ticket. I am getting the below error: Error: Im...

I have one doubt here. I am getting the notifications from OTRS to my company mail id about topics.
But, Why am not receiving notifications from ORS to my company mail id once created a ticket.

Ok.. But i need to configure for my company mail id. Can you please suggest me, what is FQDN in installer.pl. Do I need to give my company id host name and all in installer.pl? If so, I gave my company id host name all but i am not getting notifications from OTRS. Please help me. Thank You, Regards,...

Please let me know the settings and procedure to configure my company mail id to get the notifications from OTRS

Dear Team,

Could you please help me to configure my mail id in OTRS to get the notifications on tickets.

Thank You,
Regards,
Swathi.

OTRS log: [Thu Nov 1 16:32:14 2012][Error][Kernel::System::MailAccount::IMAPS::_Fetch][127] IMAPS: Can't connect to imap.gmail.com [Thu Nov 1 16:42:12 2012][Error][Kernel::System::MailAccount::IMAPS::_Fetch][127] IMAPS: Can't connect to imap.gmail.com [Thu Nov 1 16:52:16 2012][Error][Kernel::System:...

I am expecting the mail notification to my company maill id about new ticket creation.
And I am not getting notification in "http://localhost/otrs/Customer.pl" also, once created a new ticket. It is showing under dashboard only.

This is the Tomcat Server log. [Thu Nov 1 10:51:57 2012] -e: Use of uninitialized value in hash element at C:/PROGRA~1/OTRS/OTRS//Kernel/Output/HTML/Layout.pm line 1440. [Thu Nov 1 10:51:57 2012] -e: Use of uninitialized value in hash element at C:/PROGRA~1/OTRS/OTRS//Kernel/Output/HTML/Layout.pm li...

Dear Team, I am trying to creating a new email ticket in "http://localhost/otrs/index.pl". I have mentioned my company mail id. Once i click on submit, getting internal server error. Please check the attached PDF for more clarification. Please correct me if i am wrong with configurations. ...

Please see the attached document.
Please correct me if i was wrong with mail configurations. Because i am not getting notifications if i give the same settings as per the document.

Thank You,
Swathi.

Dear Team, I have installed the OTRS software from OTRS portal. In "http://localhost/otrs/installer.pl", it is asking for general and mail settings. I tried to give the cmpany mail settings, but settings are not working. Can i skip that step, if I skip what will happen. I need to configure...

I am using my company network. I am not getting notification to my company mail id when i have created a new ticket in OTRS. Could you please help me, which settings i need to change to configure my company mail id in OTRS. I have searched in google also, but i am getting information for only gmail ...

Ok..Thank You.

I am not getting the notifications to my corporate mail id when i have raised a new ticket. New tickets are showing in OTRS, but am not getting the email notification.

Can you help me on e-mail configuraion. How i can configure my corporate mail id in OTRS.

Thank You,
Swathi.

Dear All,

Can you please let me know the OTRS server name to set up the email configuration.

Thank You,
Swathi.

Dear Team, I am getting the below error while creating a new email ticket. Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator, webmaster@somenet.com and inform them of the time the error ...

Dear Team,

I'm new to OTRS. Could you please let me know how to start "OTRS Service Start". When i click on, it is closing itself. It is not running.

Please help me.

Thank You,
Swathi.

Dear Team,

I'm new to OTRS. Could you please let me know how to start "OTRS Service Start". When i click on, it is closing itself. It is not running.

Please help me.

Thank You,
Swathi.

Dear team,

Could you please help on how to configure the OTRS to send and receive the Emails once created a new ticket.

Thank You,
Regards,
Swathi