Znuny Open Source Ticketsystem

Ok thank you again Crythias for your help.

Have a nice day

Hi all,

I'm working on OTRS 3.2.8.
I have a question about the tickets visibility in the customer view .
I would like to make tickets created by two different customers viewable by the both in their ticket list in the customer view.

Does someone knows how to make this possible ?


Thanks in ...

Hi Jojo,

I know it's weird, but some of our services in the company want this spam

Hi all,

I have a question concerning OTRS (DB) migration.
During the last migration i have made, i have seen that the otrs configuration were modifyied after the DB import.
Is there a way to import the database but only with the data (tickets, articles, queues, etc...) and without any configuration ...

I've just checked if i could have made a change on this but i don't think so. But i'm not 100% sure of it.
The only modification was made on ticketstats to get 30 days stats.
It there a way by the logs or something else to find out where the problem is coming from ?

Yes something like a thousand parameters

But is there a group::subgroup in SysConfig i should look deeper in ?

Hi Crythias,

Thank you to answer. You mean rename something in sysconf ?

Hi again,

Here are the logs from the server :

OTRS-CGI-10[4782]: [Error][Kernel::System::Group::GroupMemberList][Line:507]: Need Type!


Someone has an idea ?

Hi reneeb,

You mean del/mv in sql db or conf modules ?

Thank you by advance

Hi all,

Does anyone have an idea of the origin of the error logs below ?

In OTRS web interface :
http://img507.imageshack.us/img507/1130/screenshotarea201302271.png

In Server Terminal :
http://img90.imageshack.us/img90/1130/screenshotarea201302271.png


Note that permissions are correctly ...

Hi,

I would like to know if it's possible to disable notifications of their own actions.

Example :
Customer_foo create a ticket
Agent_bar replied something that help customer
Customer_foo via web interface replied it's OK and set to close the ticket in the same time.
->Customer_foo received a ...

Hi all,

I tried this hack and it works but it's logged as follow when someone is unregistered as customer :
"Message: 1 not in database".
$_ is given as 1 as you can see

I would like to know how email can be gave instead at this point.


Excuse me for my "poor" english :shock: and thank you by ...

Thank you so much !

Have a nice day

Hi hall,

I would like to know how to disable customer account auto-creation when a non registered user send a mail to OTRS ?
In a other way, how to block non registered customers to send mail to OTRS.

Thank you for your reading