Search found 5 matches

by inno
12 Nov 2008, 18:28
Forum: Hilfe
Topic: Download all attachments as zip
Replies: 0
Views: 710

Download all attachments as zip

Can somebody please tell me how I can make it possible to download all attachments at once in a zip.

A lot of my tickets contain over 20 attachments. Downloading them one by one is a hell of a job.

Thanks!

Inno
by inno
24 Oct 2008, 13:06
Forum: Hilfe
Topic: Reply subject
Replies: 1
Views: 1272

Reply subject

Dear, Can somebody answer following questions: 1. In the system configuration, module Ticket -> Core::Ticket, you can change Ticket::SubjectRe. I want to change the divider ':' which comes behind the Ticket::SubjectRe value as well. How can I do this? 2. When a client adds info to the ticket using t...
by inno
21 Oct 2008, 11:36
Forum: Hilfe
Topic: No permissions as admin
Replies: 3
Views: 2325

No permissions as admin

I found what caused this: I added groups with the first letter in uppercase. For estetical reasons I changed the group name 'admin' to 'Admin' (to have everything with a first capital letter). It seems that the group name is protected. To summarize: - A group with the lowercase name 'admin' has to e...
by inno
21 Oct 2008, 10:58
Forum: Hilfe
Topic: No permissions as admin
Replies: 3
Views: 2325

No permissions as admin

This has been done during the installation. I followed the instructions for the installation from the source. And it all went fine. I executed SetPermissions.sh again, but it didn't give any difference. In my case the command is SetPermissions.sh /opt/otrs otrs apache nfsnobody apache. Everything wo...
by inno
21 Oct 2008, 02:33
Forum: Hilfe
Topic: No permissions as admin
Replies: 3
Views: 2325

No permissions as admin

Sorry I post this in English but I don't speak German. I installed OTRS and the required Perl modules on a FC6 Linux system. Everything went fine. After I configured OTRS (adding queues, system configurations, adding customers, ...) I logged in as customer via customer.pl to see how this part of OTR...