Znuny Open Source Ticketsystem

You're right for all about upgrades. Otherwise, it is very difficult to maintain such a system with small downtime, as you can imagine ... About attachements on filesystem: it is done. About pulling mails from a mailserver that is actually on the same machine: good suggestion. But I'don't know if it...

Thanks for quick reply. Sorry for misunderstanding: we already have the installation: OTRS 3.1.2 ~100-150 simultaneous agents working ~2.000-3.000 tickets/day ~950 queues ~200 mail account downloads ~1.850 mail filters ~3.500.000 total tickets (850.000 "active"=not archived) MySQL myISAM t...

Hi OTRS people! Just a question to clarify our needings for OTRS installation: does anyone know which can be the limit (in term of managed tickets/agents) before the system suffers performance issues? I mean on a server with 32GB RAM, 32 CPU core, 6Gb/sec SATA HDDs, all standard recommended optimiza...

Some more clues ... It turned out that the problem is not related to the ArticleStorageSwitch.pl, but to the whole filesystem article storage method (in a linux environment). I mean that on a OTRS configured with ArticleStorage on filesystem, even newly-created email tickets suffer of this issue. If...

OTRS 3.1 Recently we migrated our Article Storage Backend from DB to FS. We encountered this strange problem: attachements with accented chars in the filename are created in the FS in some wrong way by the AtricleStorageSwitch.pl script. I suspect that the accented chars in the FS belong to a differ...

Hi. Does anyone found a trick to create a "managers" group of agents with restricted admin capabilities? I need some special agnts to be able to change normal agents passwords and group assignements, but I want them to be NOT able to change "admin" account properties and I need t...

Hi guys. New to this forum, so please excuse me if I'm submitting a trivial question: I can't find any SysConfig parameter to let ALL my queues (not only the ones with new tickets) to be visible and fast-clickable from Tickets->QueueView. Can anyone point me in the right direction to solve this issu...