Hi ptitsans,
Sorry for the delay.
Go to Administration > SysConfig, and search for "event".
The EventModule you just created should appear with the name and description you gave him, in my case "PrioritySLAUpdate"
Verify that it is valid.
Hope this helps,
Regards
Search found 3 matches
- 10 Nov 2014, 19:57
- Forum: Help
- Topic: (SOLVED) Update SLA upon Ticket Event
- Replies: 6
- Views: 3977
- 11 Dec 2012, 20:29
- Forum: Help
- Topic: (SOLVED) Update SLA upon Ticket Event
- Replies: 6
- Views: 3977
Re: Update SLA upon Ticket Event
Thank you crythias, I wasn't aware of this parameter in sysconfig, it helped a lot. I finally managed to make this work, so I will post the .pm and .xml files below in case anyone is interested. The .xml file : <?xml version="1.0" encoding="utf-8" ?> <otrs_config version="1....
- 06 Nov 2012, 20:58
- Forum: Help
- Topic: (SOLVED) Update SLA upon Ticket Event
- Replies: 6
- Views: 3977
(SOLVED) Update SLA upon Ticket Event
Hello, I'm trying to make my own Ticket Event action, based on crythias' very helpful tutorial http://forums.otrs.org/viewtopic.php?f=60&t=10090 . What I'm trying to do is quite simple (I think...) : I just want the Ticket SLA to be automatically updated as soon as the Ticket Priority has been s...