Znuny Open Source Ticketsystem

thanks for yoru reply. I got it solved last week. I just find the email module and changed the send email module to SMTP and added one of the email box credentials on my exchange server. The default/original one was "Sendmail" module. I guess the default one has some errors which prevent i...

Do you mean the firewall on the otrs box blocked the port 25, so that the external emails couldn't be relayed to my exchange server? I checked the log on the exchange server 2003, it has all the internal emails but no any external emails log. If the port 25 on the otrs is blocked, why the internal e...

Thank you for replying. why it uses ip v6 instead of v4, i have a dns server on the LAN, is it the problem? Do I need test dns settings on the server and which command should I use. And why the reply field is relay=none, for the internal emails, this field shows my email server's FNDS. connect to al...

Dear users and forum moderators: I have an issue with OTRS after I came to a new company and took over the system admin's job. It's the first project for me. When my user submits tickets on OTRS using internal email address(the email server is inhouse, on the same LAN as users), they can receive con...