Znuny Open Source Ticketsystem

Been ask to recap what was done. Put altogether here are the 4 steps to add Owner to the CMDB Overview. (works for Search results too) 1) ITSMConfigItemOverviewSmall.pm Module - retrieve ConfigItem with all XML data # get config item data my $ConfigItem = $Self->{ConfigItemObject}->VersionGet( Confi...

Fixed. Though my perl is weak so someone else might be able to show a better way to get to the data in the array/hash. Finishing my example from earlier, this is what I ended up with. $ConfigItem -> {Owner} = $ConfigItem -> {'XMLData'}[1] -> {'Version'}[1] -> {'Owner'}[1] -> {'Content'}; It tripped ...

2) Parse XML and retrieve needed values from a config item (not a helper here, it depends on you, if you want custom data retrieval or it is enough with standart Framework parse) 3) Save retrieved value in $ConfigItem variable before it is copied into %Data hash, like $ConfigItem -> {YourRetrievedV...