Znuny Open Source Ticketsystem

thank you all for you help i got this resolved . I love this forums you guys rock

My otrs instance all of a sudden sends out responces created by agents using the below formate. Agent Name via QUEUE <queue email address> I would like for the responces to show only the queue name minus the via and agent name like below QUEUE Name <Queue email address> i have searched all the suppo...

we have an otrs server that runs on windows xp . the otrs is deleting attachments that are larger than 2 megs in size. attachments that are smaller than that are not being deleted . i have looked at the log files but there is no indication as to what might be causing this problem. any help in resolv...

got a solution . i created a batch script that forces the postmaster.pl script to start and fetchmail every 7 minutes

we have a windows xp server that hosts our OTRS server . about 2 days ago users stoppped automatically recieving emails .they only recieve emails when they are logged in as admin and thay manually fetch . i have searched the internet high and low but all the suggested solutions are not working pleas...

you will have to change the storage area of your emails and attachments from the DB to the FS that will stop the data base growing at a Fast pace.

before changing the mail storage from the DB to the FS . i still need to do some house
cleeaning on the current Humongous BD that is 24 gigs in size

we have an otrs server that that runs on a windows xp box . the DB is almost 24.7 gigs inisize .with the article_attachments table being 8 gigs in size , :shock: this is because all the attachments and emails are kept in the database. I need to trim the database to a manageable size for back up purp...