Znuny Open Source Ticketsystem

Thanks crythias. I'll look into those options.

Sorry, I'll try harder this time :)

I'd like to use LDAP as my primary source of customer data, but to be able to save additional info in OTRS about those same customers since I can't write to LDAP. I am OK with copying the customer into OTRS (just can't do this with the entire LDAP directory ...

Hello OtterHub,

I'd be immensely grateful to anyone who can answer this question. I've spent the last two hours searching for an answer to no avail, so I apologize if it is already elsewhere on the forums/web.

I have already managed to get functioning LDAP authentication for both Customers and ...