Search found 3 matches
- 23 Jan 2013, 19:29
- Forum: Help
- Topic: AD authenication Agents
- Replies: 1
- Views: 722
Re: AD authenication Agents
It may be related to the permissions of the account you are using. In order to give my AD-based superuser full permission, I first had to log back in with the default OTRS root account and add the permissions to the superuser account (r/w in all groups). From there, I was able to make changes with ...
- 23 Jan 2013, 18:44
- Forum: Help
- Topic: Agent Notification Issues
- Replies: 3
- Views: 2112
Re: Agent Notification Issues
I'm not terribly familiar with Apache but I looked in both the access log and don't really see anything that looks like an error:
192.168.15.107 - - [23/Jan/2013:10:04:14 -0500] "GET /otrs/index.pl?Action=AgentPreferences;Priority=;Message=Preferences%20updated%20successfully! HTTP/1.1" 200 36343 ...
192.168.15.107 - - [23/Jan/2013:10:04:14 -0500] "GET /otrs/index.pl?Action=AgentPreferences;Priority=;Message=Preferences%20updated%20successfully! HTTP/1.1" 200 36343 ...
- 23 Jan 2013, 18:03
- Forum: Help
- Topic: Agent Notification Issues
- Replies: 3
- Views: 2112
Agent Notification Issues
I am running OTRS 3.1.12 and am having trouble with agent notifications. Customers can send email to the helpdesk mailbox and it is placed in the queue without problems. Agents can reply to customer tickets and those emails work as well.
A seperate but I believe related issued is that when a ticket ...
A seperate but I believe related issued is that when a ticket ...