Znuny Open Source Ticketsystem

I want to change "otrs" to "mycrm" in the url. Currently it is http://127.0.0.1/otrs/index.pl but I want this as http://127.0.0.1/mycrm/index.pl.
I tried but didn't find any solution regarding the same. Please suggest if anybody know the same.

Every month I face the time issue of System time & Current Time stamp. Could we fix this issue permanently?

Hello there,
I want to prepare a machine with best configuration so that the latest version of otrs can work smoothly and may not slow later. Generally we lodge around 1500 -2000 complaints in a day therefore the CRM server works slow for some activity. So please suggest the best machine Server ...

Hello Guys,

I added a dropdown of Sub types using the dynamic field option from the Admin panel. Here I was inserting the subtypes values using the jquery, ajax and php for every change of Types. But as I change the type it (sub type dropdown) get blank due to AjaxLoad of OTRS. I am digging the ...

Thanks for the reply.

following is the code which i am using to get the sub types from the database using jquery, ajax and php.

$('#TypeID').bind('change', function (Event) {
var typeid= $("#TypeID").val();
if(typeid=='' || typeid==null)
typeid=0;
$.ajax({
url: "/ajax/get_subtypes.php",
type ...

Hi,

I have added a dynamic field as sub_type dropdown in the new ticket email form, and I am filling this by jquery on chang of type but there is a problem when any field is selected then it (sub_type dropdown) get blank. Hope the question is clear. If not please let me know.

I am digging since ...

Hello There,

There is a material difference (29 seconds) between application server and database server. But I have selected automatic time for both the servers. In that case how should I rectify this situation. Please suggest, your help will be appreciable.

Thanks in advance.

Hello Developers,

I am trying to place all the freetextfields on top, Default they shown on bottom. Is there any config settings for this? Your help will be appreciated.

thanks

Hi There,

I tried following lines to make some change in the .dtl file on condition basis, but it didn't work for me, it is printing everything as it is.

if($Data{"TypeID"} == 7){
<div id='ArticleTypeID'></div>
}

Please suggest how to write condition based statements in the .dtl files.

Thanks ...

Hello there,

Currently there are two note type in the dropdown i.e. note-external, note-internal but I want to add more note types. I tried using the Edit Config Settings in Ticket -> Frontend::Agent::Ticket::ViewNote for Ticket::Frontend::AgentTicketNote###ArticleTypes but didn't get any update on ...

Thanks for reply.

I want to add the new dropdown for extension numbers, so that agent may select their extension number at the time of login. I am using the OTRS DB.

thanks
sunil

Hi There,

I want to add an drop down field in the login form. I know that I can modify Login.dtl to add an extra field but don't know where to change the database related modification to save that field value. Therefore, Could anybody let me know where the modification needed for this purpose. This ...

Multiple questions are arising in my mind every time to solve the performance issue of the OTRS, I am already using the staticdb for tickets and articles as well as archiving the close complaint monthly wise. But still get some time slow.

Overview Support Assessment -:
Database -:
Check "System ...

@Jojo

Thanks for the comment.
But currently on the another project or OTRS, two different servers are used for application and database. Also there are 50-60 agents work at a time and it get hanged when the call flow is high. Its load average reaches on 150-200 when using top command, while I am ...

Hi There,

I am newbie to OTRS. I want OTRS to work properly for my project. So anybody can let me know about the system specification i.e. Should I either use only one server for both (application code and database) or two different servers for application and database? Which may be the best ...

Hi There,

I want to integrate some enhancement using php, mysql. But don't know where to start so that I can use the OTRS session details also in the php. Your suggestion will be appreciable.

Thanks in Advance.

Hi All,

I want some customization with my New Email ticket form, I want to remove the fields of queue, to, cc, bcc from the Ticket form. I am searching about this from 4-5 hours but unable to find the better answer. Is there any way to remove/hide these options from the form. Your help will be ...

Thanks for the reply.

Can we have type based filtration of Sub types? If yes then please let me know How and where?

Hi There,

I want to add new drop down for sub type in the New ticket email form, Which will be automatically filled on behalf of type selection. It will be a great help of me if anybody can give some suggestion or idea.


Thanks in Advance.

Yes I know, that is why I am using condition for the closed status i.e. ticket_state_id=2. Means I am doing archive those tickets which are closed. Using generic agent job, ticket is update for the change_by and change_time column also but I don't want to change these fields. Secondly at one attempt ...

Hi All,

I am new to OTRS, I am facing the slow issue with my OTRS 3.1.10, It is accessed through the LAN by around 50 agents, I have made changes in the ZZZAuto.pm configuration file for the performance directly. I have added following lines ...
$Self->{'Ticket::SearchIndexModule'} = 'Kernel ...

Hello OTRS Team,

I want to show the free fields link in the AgentTicketZoom page only for the admin, Is it possible? Please suggest me for the same.


Thanks in Advance.

Hello Team,

I want to archive old tickets, but when doing this from the generic agent job, the ticket is modified for the change_time, change_by and archive_flag columns. Can I do this job using simple sql update statement i.e. ?
update ticket set archive_flag=1 where date(create_time)>='2012-01-01 ...