Znuny Open Source Ticketsystem

1. u need to enable soap to use rpc.pl steps are 1. login to ur OTRS deployment 2. Go to Admin -> SysConfig 3. Select Framework and then Core::SOAP 4. put username and password Now you should be able to hit otrs/rpc.pl You can refer to https://github.com/gtudan/OTRS-Client upto some extent Sample re...

setting active = 0 worked . but it doesnt return any thing

The DEV api at dev.otrs.org has a method in Kernel::System::Service called "CustomerUserServiceMemberAdd"

I used this method to add services to customer.

Now i want to deactivate the service from customer. Will it work if i set Active=0 ?

In dev API, i see some stuff for creating customer Kernel::System::CustomerUser




1. I need to know what is UserID here. Is it agents userID?
2. What are valid values for Source

I created a module in Kernel/GenericInterface/Operation as Customer/CustomerAdd.pm

basically i created the folder Customer and added CustomerAdd.pm there.

How do i activate this module

This only provides creating tickets through WSDL. Not creating services

How can i create customers and services via SOAP in OTRS It would be great if someone shares the example. I have seen the dev.otrs.org. But i still dont have idea if i should hit rpc.pl or genericInterface Basically we are building an application wher user will perform all operations from that appli...

How to update Multiple Articles in a ticket by using genericInterface:operationticketupdate

I need to change the WSDL file, every time i add dynamic field to OTRS Ticket or Article.

Cant there be a generic way which will store dynamic values as MAP with key value pairs, so that we dont need to change the WSDL everytime

I found the solution.

I changed the sessionID type to string. It worked

I used wsdl file and created Stubs/Client for Java Now while creating session, the session created has value like this "10a79e9b27e4f098a80b7cdcd19d97e655". In OTRS_SessionCreateResponse, the session is positiveInteger. But somehow i get Jan 23, 2013 11:09:18 AM org.apache.axis.client.Call...

I used the wsdl provided on code.google.com and also the url "http://source.otrs.org/viewvc.cgi/otrs/development/webservices/GenericTicketConnector.wsdl?revision=1.19&view=co" I generated Java stubs using this WSDL through axis. Now I am facing various issues while creating session and...

Getting this error in Java AxisFault faultCode: {http://schemas.xmlsoap.org/soap/envelope/}Server.userException faultSubcode: faultString: org.xml.sax.SAXException: Bad envelope tag: definitions faultActor: faultNode: faultDetail: {http://xml.apache.org/axis/}stackTrace:org.xml.sax.SAXException: Bad...

I deployed OTRS.I want to create ticket in OTRS from some other application. Now to create a ticket from some other application, do i need to write webservice or i can use the TicketConnector directly
?

I have deployed OTRS. Now where can I fnd the wsdl for GenericTicketConnector I also need WSDL for Adding Customers and Services . When i try to give the wsdl url as 'http://localhost/otrs/nph-genericinterface.pl/Webservice/GenericTicketConnector' ,it gives WSDL error javax.xml.rpc.ServiceException:...

I want to know if i can create Service in OTRS using SOAP. If so, then where can i get the WSDL file for the same.

Can we get a sample code for Java

Has anybody worked with integrating OTRS with JAVA

I have java application which wants to communicate to OTRS. But i can just find one wsdl doc.

Can i get more information whether it supports SOAP,REST, , XML, JSON etc.

I would appreciate if i get sample Java client code to communicate

We have to integrate our application with OTRS. Our application will create tickets in OTRS.

What are different communication protocols that my application can use to communicate to OTRS

Hi Jojo, I have deployed otrs helpdesk on my system Now lets say, i want to integrate it with my app which is written in java, then what are the ways I can connect to this OTRS. (e.g. SOAP, REST ,etc). I am less familiar on perl. So most of the changes that i can would be done through the UI interfa...

thanks jojo for your information. I also found the same info by googling. My question was : lets say i make some modifications to some objects via OTRS ui. So just like we can export YAML file for some of the operations, dont we have any option where OTRS would generate new WSDL file. The main reaso...

I have deployed the OTRS 3.1 with ITSM

Now I want to integrate it with Java application. So please guide me where can i find the details

I installed OTRS Helpdesk 3.1 and ITSM I have few questions on this 1. Can this be integrated with some other system using REST protocol 2. For SOAP protocol, where can i find the WSDL file. I have found a generic file from wiki 3. Lets say i modify some objects like Tickets, etc . Will the wsdl fil...