Znuny Open Source Ticketsystem

Hi All i am after some advice/help. We recently tried to migrate our OTRS solution onto a new server which had an updated operating system/database etc, as part of this we needed to do a migration of the OTRS setup/databases etc For the most part, this was successful, however as soon as we turned on...

Hello All we have been using OTRS for a number of years now and on the whole, without any issues however in the past 2 months or so, whenever we try to run any "large" such as a big query, stat or search for a large ticket, we get an 502 proxy error at exactly 60 seconds every time Proxy E...

we would also like something similar so If there is a way to do this......

viewtopic.php?f=64&t=16586

looks to be the kind of thing I was after actually

I am not sure what you mean by the duplicate tab?

Our Problem and Change Management teams often work from lists of records. So they will filter for a specific set of results and work through the list reviewing them to decide on the next steps required on each ticket however there is no way to move onto the next ticket in the list automatically. The...

When we log certain types of tickets, there are certain "tasks" that agents would need to perform as part of that ticket such as checking whether the system works on a particular reference PC. Sending a Major Incident report etc Other than creating a dynamic field to report this, is there ...

I would also be very interested to know how to do this, if it is possible as it shows some very basic information at present and to really be able to push our customers into using the web client, it would be really useful to be able to display further information

Hi, we had a similar issue and although i cant remember exactly which option we followed to fix it, we got the following feedback when we investigated so this might help: - SSO Environment when not configured properly VPN Conditions when IP's change When the URL used to access the portal is differen...

I would also be interested in confirming what field to extract from the stats for this?

we have recently inplemented OTRS and need to start producing service reports to work out whether our incidents passed their SLA so need a way to calculate the time the incident was open minus the suspended time.

Hi, I have tried to find some information/ways to change the customer front end but have not found much! Does anyone know of any ways to add extra information to the ticket views on the customer web front end? Our install at the moment just shows some basis information. For example we would like the...