Search found 5 matches

by kcpr01
13 Aug 2013, 15:47
Forum: Help
Topic: How to upgrade OTRS?
Replies: 7
Views: 5697

Re: How to upgrade OTRS?

After many troubled days trying to update OTRS from 3.2.8 to 3.2.9 on Linux I finally yound this thread. It worked great.
Thank you crythias!!!
by kcpr01
12 Aug 2013, 17:54
Forum: Hilfe
Topic: Upgrade 3.2.8 auf 3.2.9 nach Umzug Windows -> Linux
Replies: 4
Views: 2328

Re: Upgrade 3.2.8 auf 3.2.9 nach Umzug Windows -> Linux

hallo huwiseg,

hast du das update von 3.2.8 auf 3.2.9 geschafft? wenn ja, dann nach welcher anleitung?

gruß
by kcpr01
13 Jun 2013, 14:28
Forum: Help
Topic: 500 server error when trying to implement SSO/mod_auth_sspi
Replies: 1
Views: 760

Re: 500 server error when trying to implement SSO/mod_auth_s

hi smorris,

I had the same issue on our system. Go to 'D:/PROGRA~1/OTRS/OTRS/bin/cgi-bin' and open the customer.pl file with your editor. Do the following change in the first row:

-- #!/usr/bin/perl
++ #!perl

Best regards
by kcpr01
03 May 2013, 12:06
Forum: Help
Topic: Unable to upgrade package not installed
Replies: 2
Views: 1579

Re: Unable to upgrade package not installed

Hi, I'm using the Windows package of OTRS and I've also updated from OTRS 3.2.5 to OTRS 3.2.6 with ITSM 3.2.3. When I try to open the Package Manager in Admin -> System Administration nothing happens. The browser tab is just white with the loading icon. There isn't even a timeout and I waited for 30...
by kcpr01
05 Mar 2013, 18:44
Forum: Help
Topic: Upgrade 3.0.8 to 3.1.12-Close Ticket notification not workin
Replies: 8
Views: 3562

Re: Upgrade 3.0.8 to 3.1.12-Close Ticket notification not wo

Hi, I justed started using OTRS and also wanted to use an Notification - Event for informing customers about closed tickets. Like MStraet I set it up following the link: http://wiki.otterhub.org/index.php?titl%20...%20has_closed . When I close a tickets I don't even see my predefined text. There is ...