Znuny Open Source Ticketsystem

Aha
Thank you for your help!

I've already created a process. It works in the agent frontend. I cannot figure out how to create a process ticket from the customer frontend (customer.pl). The documentation does not mention it, but I guess it's possible, because when you create an activity dialog, you can select "Available in...

Hello community,

how do you create process tickets in the customer frontend (latest OTRS: 3.2.1)? So far, I'm only able to create "normal" tickets...

Cheers, Martin