My idea would be to get an history of last closed tickets (last month for example) and then archive the closed tickets.
The workflow of my ticket would be :
New Ticket -> Open ticket -> Close Ticket -> Archive Ticket
So, I would like to know how to display a closed ticket page ?
Search found 3 matches
- 11 Feb 2013, 16:09
- Forum: General
- Topic: How to customize closed tickets ?
- Replies: 4
- Views: 1770
- 11 Feb 2013, 11:33
- Forum: General
- Topic: How to customize closed tickets ?
- Replies: 4
- Views: 1770
How to customize closed tickets ?
hello,
How can I view closed tickets in my agent interface ? I can find closed ticket when I run a search query but I would like to see closed tickets in the dashboard or in an another screen.
Thanks.
BenR
otrs: 3.2.1
How can I view closed tickets in my agent interface ? I can find closed ticket when I run a search query but I would like to see closed tickets in the dashboard or in an another screen.
Thanks.
BenR
otrs: 3.2.1
- 07 Feb 2013, 23:31
- Forum: General
- Topic: How to disable auto-response on ticket
- Replies: 2
- Views: 3061
How to disable auto-response on ticket
hello, otrs : 3.2.1 Each time I made an action like : - add note - change owner I receive an email if subject : [Ticket#2013020310000028] New note! (Note) 1. How can I disable the automatic send mail for note, change owner... 2. Is it possible to change the subject, object ... if I can keep an autom...