Znuny Open Source Ticketsystem

But the addon MergeIdenticalTickets 4.0.2 is installed, is attached the print of sysconfig. Do you want my ZZZAuto and ZZZAAuto files?

I agree with you that has no reason to merge the tickets, but is merging, debugging the problem I have found that these text/plain emails are saved without the file ...

Is attached the examples that was merged by the addon with the same subject but different body and is attached my sysconfig.

Sorry, is attached the exported configuration

With actual configuration, text/plain mails don't have html part. There is a setting for this? To force all mails received to be a html even though a original text/plain mail?

reneeb can you help me with this?

You do not need to use gmail, in all of testes I used a lots of email senders, clients and webmails of different servers like hotmail, gmail, yahoo, etc

You can reproduce sending from any server domain, but you need to set the type to "plain/text"

If this way works fine for you, could be some ...

I my case if I active plain text mode in gmail like in the attached image, and send 2 emails with the same subject but different body, this emails will be merged by MergeIdenticalTickets.

Hi reneeb,

I think that I have the same problem, but the cause is the type of body content. If you send 2 e-mails identical with content type HTML it is working great, but if you send 2 e-mails identical with type plain/text it is not working, it never merge.

I am trying to solve this but I am not ...