Znuny Open Source Ticketsystem

Hi Crythias, Thank you for your prompt reply. However, I had already view this post and it does not really answer to my problem(or maybe i'm missing something). What am actually trying to do is show/hide the dynamic ticket fields in the 'AgentTicketFreeText' form for a specific queue. The 'AgentTick...

Hi, I need to show dynamic fields in the AgentTicketFreeText form only when a ticket is in a specific queue. The dynamic fields are related to only one queue. I want to show the dynamic fields only when updating freetext for ticket in a specific queue. Can you help me to achieve this? Thanks in adva...

Thank you crythias!!!

Hello, I have updated the customerID under customer management in Admin>Customer Management>Customers. However,in Queue view when I zoom a ticket the old CustomerID is shown. I have update the CustomerID directly in the DB (table ticket), but the old CustomerID is still shown in the TicketInformatio...