Znuny Open Source Ticketsystem

In which section of the Perl Module file actually given tickets to .dtl file to print tickets on Dashboard. (Escalated tickets , New Tickets .... etc) I tried too much but not able to find that section ... And these tickets are printing on Dashboard using the ( AgentDashboardTicketGeneric.dtl ) file...

hi everyone Plz tell me how i can customize my Dashboard, Each type of Ticket-States Look separately in different Sections on Dashboard.. Please help me here i will be very thankful of u ... :( Means it will look like this on dashboard Below the Section of OpenTickets/ Need to be Answer !! 1. New Ti...

What will be the ajax call to get Ticket Data on Load !! Please Help

no i don't need Adds on .... i just want to get Ticket Information in AgentDashboard.dtl like we get companies name on dashobaord ticket section.

I want to get Ticket Information like (Responsible , Title, Time , state , & CompanyName) in AgentDashboard.dtl

Plz help me here how i can get it here.... i will be very thankful of u..

hi can anyone please help me how to get Ticket Information in AgentDashboard.dtl ...


Thank you so much in advance !!

mod (crythias) note: Ticket moved to help because this question isn't about development

How i can set a Ticket-Owner Automatically Through PostMaster Filter....

Do u know how i can make development environment in Eclipse Classic with EPIC for OTRS Project !!

Please help me if any one ever done it before... i will be very thankful

Do u know how i can make development environment in Eclipse Classic with EPIC for OTRS Project !!

Please help me if any one ever done it before... i will be very thankful

how i can make OTRS development environment in windows 7.... i want to change some code in it...
please help me i'm stuck !!

hi everyone !!
what is the best Development environment for OTRS Development !!

what i should use any IDE or some thing else.. if any one have solution please it here....thnxs

I Put these Files into these Paths, but its not working

EventModule-1.0.0.opm
C:\Program Files (x86)\OTRS\OTRS\var\packages

Event.xml
C:\Program Files (x86)\OTRS\OTRS\Kernel\Config\Files

Priority.pm
C:\Program Files (x86)\OTRS\OTRS\Kernel\System\Ticket\Event

Is this the Path where i will create the new Module to make Auto Ticket Assigning to online agents !! otrs/Kernel/System/Ticket/Event One more thing Is OTRS Application will automatically listen to that newly created Module or not ? or should i make changes in some other file as well located in othe...

Yup bro u r right.... but i'm a Dot.Net developer & i know little bit about programming.... Can u please tell me where i can make changes & add some thing new to put that functionality of Auto Ticket Assigning to online Agents !! Please help me if u know it becoz i am not able to understand ...

Hi EveryOne !!

How to Assign Tickets Automatically to Online Users... please tell me where i will make changes in Code... .

Any Help will really be Appreciated bcoz i'm in G8 Trouble !!

Thanks...

Thank You Very Much .... U help me alot