Znuny Open Source Ticketsystem

I try use ^$ and it not work..

I want reject email that has empty subject..
How can I filter it?
I using Subject for Header 1, but I don't know Value for empty subject.
I hope there is people want to help me.
Many thanks..

I have some problem and I can't use this way..
Is there any idea?
Thanks

Adininggar

I'm trying use LDAP for my OTRS,
but it not running well when I browse index.pl and try to login, I can't login..
I want ask, how I can check my LDAP configuration work well or not?
Thanks

Adininggar

crythias wrote:don't use notifications on close ticket. Use reply or don't tell the customer.

Ok, I use reply to tell the customer..
My problem is when customer want follow up this ticket.
it will be sent in default SMTP email.
but, I want it send in agent's email..
What must I do?
Thanks


Adininggar

Thanks.. Your answer work well.. It's very help me.. :) btw, I have new problem.. When customer create new ticket from, ticket will be store in "GA" queue. then, when Ga's agent close this ticket, system will send email to customer that tickect was closed. My problem is, when customer want...

Is there anybody can help me?
I want write regex sintax for not match with word "otrs"..
First, I use [^o][^t][^r][^s] but it not work well..


Thanks for your help..
Adininggar

I've solve it..
Thank you
I hope you want help me in anytime

If I want ignore email which match with [^o][^t][^r][^s] where I can setting it?
in SysConfig --> Core:PostMaster or I create now PostMaster Filters?
Thnks

I'm searching about regular expression for not match with "otrs"..
but I can't use it in my filtering email..
Can you help me?

Thanks Wolfgangf..
I will try it..
Can you help me for setting LDAP in otrs?

I hope you want to help me

I've solve it,,
Thanks for your help..

I'm new in this forum, so I don't know where I must post my question in order to get answer quickly..
I'm sorry

Hello,
I'm newbie in otrs..
I've setting filter email,
All of email with subject "otrs" will be placed in Raw queue..
Now, I want setting if email with subject not "otrs" will be ignored.
How can I setting it?

Please help me..
Many thanks

Hello..
I've installed CRONw in my Windows Server 2003 for OTRS..
But I have problem to setting cron job..
What must I do next?
I must create scheduled task or how?

Thanks