Znuny Open Source Ticketsystem

Anyone?

Hi,

We are experiencing an issue with our helpdesk system with the following symptoms;

- When creating/closing/adding notes to calls it does not close the pop up window and looks like it has not worked and seems to hang (the submit button is greyed out). Looking in the logs it has worked however ...

Ok I have found the problem

It appears I had not stopped the services on the test platform I was using.... OOOOPPPS!..

Sorry for wasting peoples time and thanks

Correction... it has not failed (typo in my original setup) but the comment has not added to the call log. There are also no details of it within the logs.

In the Admin area you find the "Email addresses" (block "email"). Change the address there.

Thats great that has allowed me to change the e-mail address for the system but I am still getting an undeliverable message.

Do I need to set up exchange to push out the mails to this server or e-mail ...

This is standard... If it doesn't work something goes wrong (have a look at the logs)

Ok. Any ideas where I would check the setup within the Admin files?.

The message I am receiving back from our mailserver is;

Delivery has failed to these recipients or groups:

OTRS System (otrs@localhost)
A ...

I am looking into setting up this system to be used within our organisation to manage the IT workload and have several questions but will add one at a time as I work through the setup :D

Ok... this may be an easy one

I have setup the system so that it sends out e-mails, receives e-mails and ...