Znuny Open Source Ticketsystem

I also tried cu.{something} and this, but it didn't work too

Hi! I'm trying to add field with a customer user firstname into my report. I found solution , but it didn't work for me. 1. I modified SQL statement in sub TicketGet by adding st.first_name 2. $Ticket{UserFirstname}=$Row[26] and so on like in that topic. I suppose something wrong with SQL statement....

Hi there, I'm newbie at otrs, but really want to learn everything about this helpdesk :) Here the solution: Editing AgentTicketZoom.pm 1. In the beginning of file: use Kernel::System::CustomerCompany; 2. In function sub new {} we need to get params from customercompany library: $Self->{CustomerCompa...