Search found 3 matches
- 01 Apr 2013, 04:15
- Forum: General
- Topic: OTRS::ITSM ticket type and workorder type
- Replies: 1
- Views: 1025
Re: OTRS::ITSM ticket type and workorder type
Anyone has an idea? Please help
- 28 Mar 2013, 12:13
- Forum: General
- Topic: Seperate Queue for separate Customers.
- Replies: 4
- Views: 2762
Re: Seperate Queue for separate Customers.
I tried assign a customer C to group G which is responsible for Queue Q, and Queue Q seem become invisible to others customers.
- 28 Mar 2013, 10:50
- Forum: General
- Topic: OTRS::ITSM ticket type and workorder type
- Replies: 1
- Views: 1025
OTRS::ITSM ticket type and workorder type
Hi all,
I am new to OTRS::ITSM and ITIL, too. When create new ticket, ticket type is required, I know that if we open a RfC ticket, Change Manager can open change for that ticket. But what is the main role of this type field?
I also have no idea about workorder type.
Please help me and sorry for ...
I am new to OTRS::ITSM and ITIL, too. When create new ticket, ticket type is required, I know that if we open a RfC ticket, Change Manager can open change for that ticket. But what is the main role of this type field?
I also have no idea about workorder type.
Please help me and sorry for ...