Znuny Open Source Ticketsystem

There's no practical way to do this. A customer can be a member of hundreds of groups. ...". According to out setup, we have, Service Desk -> Partners -> Companies -> Requestors(customer users). There will be more than one partner, and under each partner we have several companies and for each ...

I'm using this option with Windows and works excellent: 1. Create a new folder "Company" in C:\Archivos de programa\OTRS\OTRS\Kernel\Output\HTML\Company 2. Copy file "CustomerHeader.dtl" from C:\Archivos de programa\OTRS\OTRS\Kernel\Output\HTML\Standard to C:\Archivos de program...

Hi all, I'm trying to display logo in the customer front end based on the customer's group. In our OTRS setup we consider group as a Partner and under the partner we can have many companies. In this way, we have many number of partners and many companies under each partner. So when a company user lo...

Hi all,

I'm new to OTRS, my version is 3.1.12. Can I integrate Master Slave package in it. If yes, where can I found the package.

Thanks.