Znuny Open Source Ticketsystem

Well I'm new to OTRS, I'm just clarifying some basic requirements we have before a choice is made. So in short what you're saying is OTRS doesn't care if it's a company or an individual as far as a ticket is concerned?

So if a customer is part of the company, he/she can't be handled as an individual?

I'm evaluating OTRS to use in an organization. Our requirements are these: We manage organizations and private companies as customers, does OTRS allow companies and organizations to be customers We also manage large number of individuals as customers. This may include people that are in companies ma...