Znuny Open Source Ticketsystem

You can have multiple instances of OTRS 4 on the same server?

In version 4.x securemode variable seems not to work

Es posible tener varias instancias de OTRS 4 sobre un mismo servidor ?

En la versión 4.x la variable securemode parece no funcionar

OTRS 3.3.4 CentOS 6.5 Process Management. If you open a path popup (by dblclicking a transition between to activities on the canvas) and than from there open the transition action dialog (either create a new transition action or edit an existing one), you get a problem. The popup window ask user and...

I reviewed the spaces. I added the ACL script "book ordering" that is in the book in the file Kernel / config.pm as indicated. Error: Global symbol "$ Self" requires explicit package name at C :/ OTRS / OTRS / Kernel / config.pm I added a line of code my ($ Self) = @ _; The error...

Lo voy a tratar de buscar.
De todos modos en el foro aconsejan no utilizar este método pues no ofrece un buen balance de carga.

Muchas Gracias

Working with ACL I placed the example 5.4 of the operating administration within the / kernel / config.pm to configure ACL.

The result is the following error:

Global symbol "$ Self" requires explicit package name at C :/ OTRS / OTRS / Kernel / config.pm

What happens?

many Thanks

A few days ago not entered in the forum, I apologize.
Thank you very much for the concepts

We do not have a development area for programming.
I thought I could have SysConfig resources (management interface) to approximate a solution.

OK Many Thanks

Teniendo el siguiente escenario: Una cola para todos los tickets entrantes llamada: cola 1 En esta cola tres agentes: agente 1, agente 2, agente 3 atienden los tickets entrantes Como configurar OTRS para asignar automaticamente los tickets entrantes a cada uno de los agentes de la cola en forma secu...

Given the following scenario: One queue for all incoming tickets call: queue 1 In this queue three actors: Agent 1, Agent 2 Agent 3 serve incoming tickets How to configure OTRS to automatically assign incoming tickets to each of the agents in the queue in sequence? So that: ticket1 assigned agent1 t...

OTRS 3.2.5 OTRS :: ITSM 3.2.3 Language: Spanish The installation ITSMIncidentProblemManagement.opm, add a field on the screen of the agent and also the client screen. This is the field Ticket Type . It is a selection field that displays values: Incident, Incident: ServiceRequest, RFC, ... etc. These...