I have a java script that does some computation and I placed it in AgentTicketPhone.dtl
When ticket is submitted, I want this java script to be called and assign the computed value to message body ("Body" variable)
Can someone help me with this?
Thanks
Kalavathi
Search found 1 match
- 27 Apr 2013, 10:08
- Forum: Help
- Topic: How to assign a value to ticket "Body"
- Replies: 1
- Views: 498