Znuny Open Source Ticketsystem

jjurkus, Thank you. I installed 5.0.6, yes. What I did for SELINUX is this: # setsebool -P httpd_can_network_connect=on # cd /root/ # vi otrs.te ------in the otrs.te file, I pasted all this:------- module otrs 1.0; require { type bin_t; type fs_t; type httpd_t; type unconfined_t; type user_tmpfs_t; ...

Dear all,

I solved it, thanks to your good suggestion.

su -c "/opt/otrs/bin/otrs.Daemon.pl start ; /opt/otrs/bin/Cron.sh start" -s /bin/bash otrs

V.

Hi there! Thank you for you nice suggestion. I tried and here is the result: [root@cacti ~]# su -c "/opt/otrs/bin/otrs.Daemon.pl start ; /opt/otrs/bin/Cron.sh start" -s /bin/bash otrs otrs.Daemon.pl - the otrs daemon Copyright (C) 2001-2016 xxx, http://otrs.com/ Daemon already running! /op...

Dear all, I have just done a new installation of the lastest OTRS 5.0.6 on CentOS7, the installation went well, but I am facing the message "OTRS Daemon is not running" in the Web UI. I checked that the daemon was running, and it is: bash-4.2$ ./otrs.Daemon.pl status otrs.Daemon.pl - the o...

Just to share an experience here... I installed OTRS 5.0.2 on a CentOS7 system with SELINUX enabled by following the installation steps of the manual: systemctl stop mariadb.service vi /etc/my.cnf Change max_allowed_packet = 20M query_cache_size = 32M innodb_log_file_size = 256M rm -f /var/lib/mysql...

I've done this : Under OTRS Admin page, Core::Ticket, Ticket::StorageModule, change it to ArticleStorageFS. Then, in the Linux server, run this : shell> cd /opt/otrs/ shell> bin/otrs.ArticleStorageSwitch.pl -s ArticleStorageDB -d ArticleStorageFS shell> ./otrs.CleanUp.pl shell> ./otrs.DeleteCache.pl...

Dear all, I am happy to share with you a successful Upgrade from OTRS 3.3.8 to OTRS 4.0.2. that I did today on an OTRS install on CENTOS6 with MYSQL: Here are the step by step things I did: AS ROOT USER: shell> cd /root shell> wget http://my-source-for-otrs.com/otrs-4.0.2-01.noarch.rpm (RPM for Cent...

Dear all, Do you have any ideas on how to clean up / light up the OTRS Database size? I have now reached a Database file of 5,989,586,990 octet, meaning 5 Gb after 2 years. I am pretty sure the e-mail attached files are the main cause of this big size. Does anyone know how to remove all attached fil...

Thank you so much. Now it really looks good. Let me share one more time with you all my work : 1/ Edit the file /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketEmail.dtl 2/ After the line 44to49 ("# example template for customizations"), add those new lines: <label>$Text{"Responses1&...

Dear all, I am still very happy with what I shared with you to use notes in new e-mail tickets. However, do you have any suggestions on how can I : - add lines (paragraph) in the response. I mean in here : <input type="hidden" name="Body" value="To download from our FTP, you...

Hi there, Thank you again for your answer. I took the time to think, and I finally deceided to add more buttons, as many as I have of frequent responses. Here is an example for 8 responses, but it can be more. Buttons can also be on a second line opening a new DIV. Therefore a DIV and its LABEL beco...

Thank you for your input! I did follow the instructions on those post, and I found them usefull to have 1 standard Template to be added by a simple button. I will use this. But, what I really want is a bit different. Let me try to explain again more clearly: I would like to be able to select, from t...

Dear all, OTRS 3.2 on CentOS. OTRS Interface opened from a Windows 7 machine with IE 10. Do you know how can I use one of my responses I created to be usable directly in a ticket I created with "New E-mail Ticket"? In other words, when I create a new e-mail ticket, I don't have the choice ...