Znuny Open Source Ticketsystem

Your approach works just fine.

Specially setting a queue for invitations (which is taken away from client menu via ACL) and setting an auto response for that queue.
Then you just have to create a phone ticket with the apropiate subject and you're done.

Thanks!

Thanks Crythias for the fast answer,

I think that i'm not presented with a menu to choose a response, from the "new email ticket" page
Am I?

As far as i can see, im only presented with that option in the "Reply ticket" page.

Sorry if i'm missing sth.

Thanks in advance!

Hi crythias,

Is this "New Ticket" created automatically?
If so, how?

Thanks in advance!

Maybe the correct question would've been: Do you know a way to achieve this?

Cause if I didn't knew a way, maybe I wouldn't risk to say it's not possible.

Does smbdy know this could be achieved?

Thanks in advance!

Say I would like to add some more escalations on tickets responding to certain SLA. Some SLA needs us to send a report later on the issue reported. So managing these additional timelimits with this escalation approach would be very useful. Is it possible with any OTRS function or extension? If so, w...

Thanks crythias

It works

For those who could ask:
The test to run inside the if is:

if ($Param{'Event'} eq 'TicketCreate')

Thanks!

I am using OTRS Version: 3.2.6 I am using OS: CentOS 5.8 I am using Database: MySQL This is what I've tried: explained below These are the posts I've found that are relevant, but don't seem to answer my question: http://forums.otterhub.org/viewtopic.php?f=60&t=10090 I've looked at the Docs. The ...