Znuny Open Source Ticketsystem

Thanks crythias!

We'll definitely try this out on our test server. The only downside is that we have ~100 CustomerIDs that need to be corrected, would've been great if a relatively simple change can be made to the pearl code to remedy this problem.

Thanks again

Hi,

We've got a slight problem with our customer ID format.

We have customers with branches, so in OTRS we created customer IDs such as "Customer1 (NY)", "Customer1 (LA)", and so on and so forth. This is all working, we can create tickets, run reports, and etc.

However the parentheses in the ...

Thanks!

Didn't realize a new setting gets added to "Email Settings" in Preferences after turning on TicketWatcher

Hi,

I'm not sure if I missed some configuration, it seems like all Ticket Watcher does is for someone to "bookmark" a ticket. Is there a way for the ticket watcher to receive email notification on things such as new notes added, ownership change, and etc?

Thanks!

Hi reneeb,

Thanks! That got rid of the blank space

Hi,

Am I the only one to notice that setting style.display = 'none' leaves some blank space on the page, how do we remove this? And I thought style.display = 'none' shouldn't leave any blank space.

Thanks!

Hi,

I just noticed that if a ticket is unlocked and I click on "Phone call outbound", the system automatically locks the ticket which is good (and can be turned off in Frontend::Agent::Ticket::ViewPhoneOutbound). The question is can we get the pop-up page to show the "The ticket has been locked ...

Sorry for digging up an old thread.

Can this script be modified to import other fields such as phone, fax, and etc?

Thanks!

Hi Crythias,

You were right on, it was a cache issue. The drop down list now correctly displays only customerID (which is what we'd like).

Thanks again!

Hi Crythias,

Thanks for the quick reply again.


Actually, it is configurable:

$Self->{CustomerCompany} = {
#other configuration entries not shown here
CustomerCompanyListFields => [ 'customer_id', 'name' ],
#... rest of entries
};


(copy/paste from Defaults.pm to Config.pm and edit.)

I just ...

Hi Crythias,

Can we modify this dropdown list to show either the CustomerID or the customer company name (not both like the default)?
Probably possible in the code. It's not (as far as I know) configurable.
Can you point us to where the code is for this?

Can we retain both functionalities ...

Hi everyone,

Got a couple more questions as we try to put OTRS into production:

1) by uncommenting the line "CustomerCompanySupport => 1" in /opt/otrs/Kernel/Config/Config.pm, the CustomerID field shows up as a dropdown list at the time of customer user creation. Can we modify this dropdown list ...

Hi Crythias,

Thanks! That worked wonders.

Hi Crythias,

Thanks for the quick reply. We'll give it a try and post back.

Hi,

We'd like to add more fields (such as state, company size, industry, and etc) to customer company, and have managed to do it after reading the admin manual and some forum posts; they are very helpful ;-)

Now the question is can we make these newly fields appear on the front end as drop down ...

Hi crythias and jojo

Thanks for the replies!

You can daisy chain them if you can't do the 20 different changes in one ticket filter. They'll cascade by ABC order.

By daisy chaining, does that mean I can create multiple filters to process the same incoming ticket? If I name them filter1, filter2 ...

Hi guys,

I'm new to OTRS and got a couple of questions hoping someone here can land a hand ;-)

1. In PostMaster Filter, can we increase the number of "filter conditions" as well as "set email headers"?
2. How to use variables in the values for email headers? For example, when a certain type of ...