Znuny Open Source Ticketsystem

Hi guys,

I would like to know the folder where the physical files for the Stats/Reports are located.

Sundelly, my reports disappeared from the system and I can only see one o them...

Thanks in advance.

How can I Assign a Value (Text) to the Body/Field of FCKEditor in the screen where customers open new tickets? I would like to open a New Ticket and have a value passed onto the field where I describe the problem. I am trying to use the function opener. but I do not have the correct values. Can you ...

Got it done... thanks... syntax error.

Thank you very much for your prompt reply...

I applied your code and got this error message:

Global symbol "$Self" requires explicit package name at /opt/otrs/bin/cgi-bin/..[..]

Any ideas would be appreciated...

Hi,

I would like some help in assigning the value of column customer_id (Table customer_user) into a variable $TixCustID so I can use it to do a select and get some data...
I am inside module CustomerTicketMessage.pm

Thank you very much.

Hi, I understand it requires development... and by the way, thanks for your prompt response. However, I would like to receive some direction or instruction on the structure of the variables declaration in order to MAP it and display the information (perhaps, INSERT or UPDATE as well, this would be c...

I would like to receive instructions in how to add a new field in the FAQ item. I already created the field "type_item" in the database under table "faq_item" but I do not know how to get the field to display the information from the database while viewing the article, and also d...