Znuny Open Source Ticketsystem

Yes, Only OTRS 4.7 I can see the dynamic fields in my report. I really don't know what section of the config to tweak!

Your help is much appreciated.

Hi,

That's exactly how I created it. Anything else I need to be looking for?

On a test Lab on version OTRS 4.7, it's working fine. But upgrading right is not a quick win, so many red tapes at the moment.

Regards,

Good day,

I am having the same problem with OTRS 3.2.8.

I have the DynamicFields enabled, I can see them when adding a note and can even search tickets, but when it comes to generating stats, the attributes list in X-axis does display my dynamic fields. Any ideas?

Please close this request. I had to do a clean upgrade.

You see as it happens on random tickets, one has to go log onto the otrs, click on the "customer – email-external", then select Reply -> empty answer. At this point the Text Area would not display at all, so you can't reply. Then, when you close this particular window it freezes and crashes the OTRS ...

If you are referring to the steps of my patching, please see below:

1. Download a RPM Package (Fedora)
* wget http://ftp.otrs.org/pub/otrs/RPMS/fedora/4/otrs-3.1.12-01.noarch.rpm .

2. Move otrs-3.1.12-01.noarch.rpm to /opt
* mv otrs-3.1.12-01.noarch.rpm /opt

3. Install Alien, if not already ...

This happened a while back, about six months I guess. At first, I thought it was related to the DB, so I ran my mysqloptimize --auto-repair -uusername -ppassword otrs. But that did not fix the problem though.

Thanks for your reply. I am running otrs 3.1.12 which I patched from 3.0.x on Ubuntu Platform ( Ubuntu 10.04.4 LTS ), with PHP5 and MySQL and Exim4. I customized the Dashboard to have RT feel to like as we migrated from RT to OTRS, and I did not want the users (20 in total) to be lost given what ...

Hi Guys,

I have been experiencing some issues when replying to some tickets. The text area becomes inactive and when you close that window, it freezes the browser and chrome dies with "This page has been unresponsive" kind of error.

I checked the system logs and I can't find anything that help ...