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by nmuleski
25 Mar 2014, 23:42
Forum: Help
Topic: LDAP not syncing all attributes
Replies: 34
Views: 34227

Re: LDAP not syncing all attributes

I apologize for a (in retrospect) obvious oversight. I've amended my posts to reflect this information. Thanks for sticking with this. On the one side, you probably could tell I'm on the right track. On the other, you know.. oops. Yeah. Sorry. :( No problem, everybody makes mistakes! Thanks again f...
by nmuleski
25 Mar 2014, 23:10
Forum: Help
Topic: LDAP not syncing all attributes
Replies: 34
Views: 34227

Re: LDAP not syncing all attributes

Finally, success! I enabled binary logging on MySQL and saw the update statement read this: UPDATE users SET title = 'Titie', first_name = 'Nate', last_name = 'M', login = 'natem', valid_id = '1', change_time = '2014-03-25 15:52:41', change_by = '1', DirectPhone = '2' WHERE id = '555-555-5555' Then ...
by nmuleski
25 Mar 2014, 18:37
Forum: Help
Topic: LDAP not syncing all attributes
Replies: 34
Views: 34227

Re: LDAP not syncing all attributes

To answer your question, I'd do a simple test: Modify the name of an individual in Active Directory (like an additional space, or a period, just long enough to test.) If OTRS updates that information on an existing user, you have your answer. It does not. So I guess what it's doing is syncing only ...
by nmuleski
25 Mar 2014, 18:20
Forum: Help
Topic: LDAP not syncing all attributes
Replies: 34
Views: 34227

Re: LDAP not syncing all attributes

Before I mess around with setting up logging, do you know if there is something more required in the Config.pm file to allow the Agent LDAP information to sync at login as opposed to just syncing when the user is first created? #-----------------------------------------------------------------------...
by nmuleski
24 Mar 2014, 20:47
Forum: Help
Topic: LDAP not syncing all attributes
Replies: 34
Views: 34227

Re: LDAP not syncing all attributes

crythias wrote:I don't have ideas except to create logs.
What type of logs? I'm guessing something beyond what's available in the Admin CP?

You mention logobject entries in this post and I'm guessing that's a Perl thing? Can you explain further?

Your help is much appreciated!
by nmuleski
24 Mar 2014, 19:20
Forum: Help
Topic: LDAP not syncing all attributes
Replies: 34
Views: 34227

Re: LDAP not syncing all attributes

Ok, so I was finally able to get back to this today, but I still cannot get it working. 1. user otrs; alter table users add DirectPhone varchar(20); 2. Changes made to /opt/otrs/Kernel/Config.pm #$Self->{'AuthSyncModule::LDAP::AlwaysFilter'} = '(objectclass=user)'; $Self->{'AuthSyncModule::LDAP::Use...
by nmuleski
26 Feb 2014, 00:40
Forum: Help
Topic: LDAP not syncing all attributes
Replies: 34
Views: 34227

Re: LDAP not syncing all attributes

Another thing I forgot to mention is that I added this: $Self->{PreferencesGroups}->{UserDepartment} = { Module => 'Kernel::Output::HTML::PreferencesGeneric', Column => 'Other Settings', Label => 'Additional Data', Key => 'DirectPhone', Block => 'Input', Data => '$Env{"UserDirect"}', Pref...
by nmuleski
26 Feb 2014, 00:38
Forum: Help
Topic: LDAP not syncing all attributes
Replies: 34
Views: 34227

Re: LDAP not syncing all attributes

If you're going to UPDATE phone, you will need to SELECT phone If you created a column/field in your table that is literally called UserDirect, then you will need to UPDATE Userdirect SQL => "UPDATE $Self->{UserTable} SET title = ?, first_name = ?, last_name = ?, " . " $Self->{UserTa...
by nmuleski
25 Feb 2014, 00:50
Forum: Help
Topic: LDAP not syncing all attributes
Replies: 34
Views: 34227

Re: LDAP not syncing all attributes

Another thing I forgot to mention is that I added this: $Self->{PreferencesGroups}->{UserDepartment} = { Module => 'Kernel::Output::HTML::PreferencesGeneric', Column => 'Other Settings', Label => 'Additional Data', Key => 'DirectPhone', Block => 'Input', Data => '$Env{"UserDirect"}', PrefK...
by nmuleski
25 Feb 2014, 00:49
Forum: Help
Topic: LDAP not syncing all attributes
Replies: 34
Views: 34227

Re: LDAP not syncing all attributes

crythias wrote:

Code: Select all

SELECT:
        . " create_time, change_time, UserDirect FROM $Self->{UserTable} WHERE ";
s/UserDirect/phone/
Sorry, but I'm not sure what you are saying to do?
by nmuleski
25 Feb 2014, 00:47
Forum: Help
Topic: LDAP not syncing all attributes
Replies: 34
Views: 34227

Re: LDAP not syncing all attributes

crythias wrote:first

Code: Select all

ALTER TABLE `users` ADD `phone` VARCHAR(15) NULL ;

I did

Code: Select all

ALTER TABLE 'users' ADD 'UserDirect' VARCHAR(20)
by nmuleski
25 Feb 2014, 00:33
Forum: Help
Topic: LDAP not syncing all attributes
Replies: 34
Views: 34227

Re: LDAP not syncing all attributes

I followed the steps in the original article but phone number attribute is still not syncing. Config.pm: $Self->{'AuthSyncModule::LDAP::UserSyncMap'} = { # DB -> LDAP UserFirstname => 'givenName', UserLastname => 'sn', UserEmail => 'mail', UserTitle => 'description', UserDirect => 'telephoneNumber',...
by nmuleski
25 Feb 2014, 00:27
Forum: Help
Topic: Sync additional LDAP Fields to OTRS-Agents
Replies: 11
Views: 7883

Re: Sync additional LDAP Fields to OTRS-Agents

Sorry, I meant to post that to my thread, not this one.

viewtopic.php?f=62&t=24108

I'll just post this there to avoid any confusion.
by nmuleski
24 Feb 2014, 23:57
Forum: Help
Topic: Sync additional LDAP Fields to OTRS-Agents
Replies: 11
Views: 7883

Re: Sync additional LDAP Fields to OTRS-Agents

I have made the changes to the Users.pm file and added a column to the users database but it still is not populating.

Is it necessary to restart the server after making those changes?
by nmuleski
22 Feb 2014, 00:54
Forum: Help
Topic: LDAP not syncing all attributes
Replies: 34
Views: 34227

Re: LDAP not syncing all attributes

crythias wrote:the howto at the end doesn't work for ldap.
Well that would explain it. It just seemed like a more straight forward approach. I'll try the other method on Monday.

Thanks for the response!
by nmuleski
21 Feb 2014, 23:39
Forum: Help
Topic: LDAP not syncing all attributes
Replies: 34
Views: 34227

Re: LDAP not syncing all attributes

Take a look at this thread: http://forums.otterhub.org/viewtopic.php?f=61&t=19915 Thanks! So I ended up following your How-To at the end of that thread: http://forums.otterhub.org/viewtopic.php?f=60&t=19936 But I still can't get it to work. This is my XML file: <?xml version="1.0"...
by nmuleski
21 Feb 2014, 17:53
Forum: Help
Topic: LDAP not syncing all attributes
Replies: 34
Views: 34227

LDAP not syncing all attributes

I have LDAP authenticating to AD and I'm bringing in several attributes. From what I understand I can sync pretty much any AD attribute using the UserSyncMap feature. I am bringing in First Name, Last Name, Email, Title, and Phone Number. For some reason the phone number isn't working though. All I ...
by nmuleski
06 Jun 2013, 23:00
Forum: Help
Topic: Cron jobs are installed three times
Replies: 1
Views: 943

Cron jobs are installed three times

I've just setup OTRS 3.2.6 on an Ubuntu Server. I must have messed something up when I setup the Cron jobs though because they all seem to be running three times. I went to change my fetch mail time from 10 minutes to 3 minutes. To do this I changed: /var/data/otrs/var/cron/postmaster_mailbox Then I...
by nmuleski
20 May 2013, 18:31
Forum: Help
Topic: Cannot create new agents
Replies: 6
Views: 2320

Re: Cannot create new agents

crythias wrote:

Code: Select all

 -e: can't resolve "10.100.>>l0<<.43"
L0 doesn't appear to be a valid octet.
Good catch, I corrected that in resolvconf/resolv.conf.d/tail and now everything is working.

Thank you for the help!
by nmuleski
20 May 2013, 17:42
Forum: Help
Topic: Cannot create new agents
Replies: 6
Views: 2320

Re: Cannot create new agents

This is all there is: [Mon May 20 10:27:31 2013] [notice] Apache/2.2.22 (Ubuntu) PHP/5.3.10-1ubuntu3.6 with Suhosin-Patch mod_perl/2.0.5 Perl/v5.14.2 configured -- resuming normal operations [Mon May 20 10:28:37 2013] [error] [Mon May 20 10:28:37 2013] -e: can't resolve "10.100.l0.43" to a...
by nmuleski
20 May 2013, 17:05
Forum: Help
Topic: Cannot create new agents
Replies: 6
Views: 2320

Re: Cannot create new agents

That's odd because most functionality is working fine. Do you know how I can reset the credentials for DB access?
by nmuleski
17 May 2013, 22:48
Forum: Help
Topic: Cannot create new agents
Replies: 6
Views: 2320

Cannot create new agents

I just installed 3.2.6 on an Ubuntu Core server using these instructions: http://wiki.otterhub.org/index.php?title=Installation_on_Ubuntu_Lucid_Lynx_(10.4) The only thing I had to change was when I was configuring the cron jobs. The syntax they provided didn't work so I just manually renamed each fi...

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