Znuny Open Source Ticketsystem

last up

nobody ???

I thought about this but it is not enough and not credible because anyone can create a ticket by sending an email without necessarily creating a user account.

Does anyone have a solution?

Thx

Rudwolf

Hello,

is it possible that an agent is automatically notified when a new customer signup?

Thx

Rudwolf

Up

nobody ?

indeed,

i try to copy paste an image with firefox and have a look to the source code of the text editor and it paste well the image base64 encoded.

Thx for this tip

Rudwolf

Indeed !

I read too fast

Thx again

Hi,

i want to allow customers to change their own data in their Preferences like in OTRS Official Portal (see below)



How can I do this stuff ?

More, how can I add a Download link like in OTRS Portal ? Is it a non free add-on ?

Sincerely

Rudwolf

ok thx for the answer.

I registered myself on OTRS Web Site but still no indication that it is a non free add-on (too bad ) and no indication of his price.

Rudwolf

Hi, I found this link ( http://www.otrs.com/en/software/otrs-help-desk/features/otrs-feature-add-ons/ ) in OTRS Web Site and one of the Feature Add-On interest me : Clipboard Image Paste But i don't find the url link to download it and/or the "how to" install it. Where is this Feature Add-...

I found an answer that works fine here http://forums.otterhub.org/viewtopic.php?f=62&t=13371 but i always try to associate several customers to the same company so that they could see all tickets from each other. I try also to make visible customers information in customers preference layout, an...

Hi, First, i'm French so Thanks Google for the traduction :lol: I'm new to OTRS and everything works relatively well, but for our business, we would like to improve the registration form for customers. Indeed, we would require specify additional information in addition to the three default values ​​...