Znuny Open Source Ticketsystem

In the demo, We were asked to search the tickets by date but we couldn't. Any suggestions?

Thank you. I would contact Sales@otrs.com

HI Team, We have some queries from a client who would like to implement OTRS om premises. I would be glad if you could provide us information if the following questions asked by the client are "Fully Compliant" 1. Software architecture must be based on Microsoft .Net framework. 2. Software...

Hi, One of our client has developed a software which can run on offline mode. Which means if a user is at a client side and has completed a task. He/she just selects "completed" in their mobile that gets updated on the system. E.g., when a courier and KFC guy delivers an item he selects de...

Can we customize auto templates by adding excel sheets and word documents in otrs. Example : When a ticket is logged, an automated email should be sent to the user with an excel sheet. The user fills in the form and sends it across for the relevant access. Word doc or excel sheets like HR forms, SAP...

Hi,

Could you tell me how to add the ticket workflow add on in OTRS 3.2.9.

I have tried using the website but it takes me to only to the video. Additionally, i would also need help on Dashboard Widget which is shown at the end of the video.

Regards,
Wiebert Collinson