Search found 2 matches

by Ferbla
29 Apr 2014, 11:09
Forum: General
Topic: Notify On Ticket State Change
Replies: 2
Views: 622

Re: Notify On Ticket State Change

Hello crythias. I have Centos 6.5 box, with OTRS 3.3.6 running on it. When I look at the system log, I don't see any failures, but I also don't really see anything saying that the notification checker ran. I will attache a screenshot of the notification that I created. I am wondering if I forgot som...
by Ferbla
28 Apr 2014, 23:39
Forum: General
Topic: Notify On Ticket State Change
Replies: 2
Views: 622

Notify On Ticket State Change

I am trying to make a notification that will notify a certain group when a ticket state is changed to a custom state. We want a group to be notified when a ticket is set into a 'review state'. I have created a notification in notification management, but it doesn't seem to notify when the state chan...